Last Updated: 30-11-2025
This Refund Policy describes when and how refunds are provided for our services.
1. General Refund Eligibility
Refunds may be issued if:
- The service has not started.
- No resources have been allocated.
- Payment was made mistakenly or duplicated.
- The client cancels before activation.
2. Non‑Refundable Services
The following services are non‑refundable under any circumstances:
- Website & App Development — once work starts.
- Hosting, Domain, and Server services — as these are provisioned through third-party vendors and non‑refundable upon activation.
- Maintenance services — after the service period begins.
3. Project‑Based Refunds
For development projects:
- Completed milestones must be paid in full.
- No refund is provided for delivered, accepted, or deployed work.
4. Duplicate / Failed Payments
In case of duplicate or failed transactions:
- Refunds will be processed within 7–10 working days after verification by SSLCommerz.
5. Refund Request Procedure
To request a refund, please email us at:
info@webcare.studio
Include the following details:
- Full name
- Registered phone number
- Transaction ID
- Transaction date
- Reason for refund request
6. Service Cancellation
Cancellation after service activation (e.g., server provisioning, deployment, or first support ticket) does not qualify for a refund.
7. Policy Updates
We may revise this Refund Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
